Find answers about orders, delivery, refunds, promotions, and your account.
Orders and delivery
How can I track my order?
Open your order in the Fantuan app to see confirmation, preparation, courier pickup, and live delivery updates.
What if no courier accepts my order?
Matching can take longer during busy periods. Watch the order page and contact live support from the order details if it does not update.
What if an item is missing or incorrect?
Choose after-sales support from the order details, upload a photo, and describe the issue so our support team can assist.
Which restaurants have promotions?
Check the Fantuan app home page or your local Fantuan social channels for current promotions.
Why is the estimated delivery time different from the actual arrival time?
Order queues, restaurant preparation, severe weather, roadwork, and traffic may affect delivery time. Order ahead when possible and follow live progress in the app.
What should I do if there is a problem with my food?
For spills, missing or incorrect items, or food-quality concerns, contact live support from the order details and include photos so the team can assist.
Does Fantuan provide an invoice or receipt?
Yes. Open the relevant order in your order history, choose the receipt option, and enter your email address to receive it.
Still need help?
Contact live support from your order details or the Help Centre in the Fantuan app.
