Effective January 20, 2021
Just Order Enterprise Corp. (“Fantuan” or “we”) operates the following online services: https://fantuan.ca/en/ - Fantuan’s Official Website; https://fantuan.ca/Delivery - Fantuan Delivery’s Official Website (both are collectively referred to as the “Sites”), and https://wechat.fantuan.ca - Fantuan Delivery’s downloadable mobile application (the “App”).
We are committed to protecting your privacy and this outline below, as may be updated from time to time (the “Privacy Policy”), explains what information is collected, how it is used, what rights you have, and what choices you may make regarding your personal information. This Privacy Policy applies to all personal information collected by us, whether through the Sites or the App, as well as during any written, electronic, and oral communication between you and us.
Your access to and use of our platform providing food delivery (Fantuan Delivery), reviews (Fantuan Reviews), an errand service (Fantuan Rush), and e-commerce and marketing services (collectively referred to as the “Services”) are subject to our Terms of Service and this Privacy Policy. Please make sure that you have carefully read and understand the Terms and Service and this Privacy Policy before you use our Services. By using our Services, you accept the Terms of Service, and accept our privacy practices described in this Privacy Policy. If you do not agree with any part of this Terms and Service and this Privacy Policy , you must not use or access our Services.
Collecting information
We collect and use the following information to operate and improve our services:
Access to your data
We encourage you to be careful in what personal information or data is shared on these services. Fantuan employees and contractors may have access to stored data, except for your payment information, depending on their role and duties within Fantuan. Private information is only be accessed by Fantuan employees and contractors for the purposes of providing customer support or as otherwise required by law.
Information shared with Third Parties
Fantuan makes use of various third parties to provide parts of the services offered. This includes vendors that provide the physical infrastructure upon which our software runs. We also use third party tools for things like customer support, payment processing, and performance monitoring. In this context, some of your information or data may be transmitted to these third parties for storage or processing. For third-party services which are not integral to our services, you have the right to consent to the sharing of your information. You will be presented with this choice when using our Services.
Third Party Purpose of Sharing
WeChat We share your personal information with WeChat (an app developed by Tencent Corporation) in order to: (i) allow instant SMS so that users may invite friends on their WeChat to use our App; (ii) facilitate payment by using WeChat Pay; and (iii) allow users to use WeChat In-app browser to open our H5 version of Fantuan Delivery in WeChat (we don’t share anything with WeChat, but require user to allow us to acquire their user name and WeChat ID automatic logging.
Restaurants We might share users’ phone number to restaurants when our users have complaints and when businesses need to intervene. The purpose is to provide good services to our customers.
Your Rights
You have several rights regarding the treatment of your information: to request a copy of your information, to correct or object to our use of your information, or to request the deletion or restriction of your information. These rights may be limited in the case where it would divulge another user's information, or where we are legally required to keep records. To make requests regarding your information or data, please contact us as per section below entitled “Contact Us”.
International Jurisdictions
If you are an individual located in the state of California, United States of America, or the state of New York, United States, some additional terms and rights may apply to you, as detailed herein:. By choosing to use any services offered by Fantuan, you consent to the transfer and storage of any provided information on our servers located in the United States of America.
For California Residents:
As a California resident, you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.
We reserve the right to confirm your California residency to process your requests and will need to confirm your identity to process your requests to exercise your information, access or deletion rights. As a part of this process, government identification may be required. Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government-issued identification, and the authorized agent’s valid government issued identification. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.
For New York Residents:
New York law requires that we provide you with a summary of your privacy rights under the New York Online Privacy Protection Act (the “Act”) and the New York Business and Professions Code. As required by the Act, we will provide you with the categories of Personally Identifiable Information that we collect through the Sites, the App or the Services and the categories of third party persons or entities with whom such Personally Identifiable Information may be shared for direct marketing purposes at your request. New York law requires us to inform you, at your request, (1) the categories of Personally Identifiable Information we collect and what third parties we share that information with; (2) the names and addresses of those third parties; and (3) examples of the products marketed by those companies. The Act further requires us to allow you to control who you do not want us to share that information with. To obtain this information, please send a request by email or standard mail to the address found below. When contacting us, please indicate your name, address, email address, and what Personally Identifiable Information you do not want us to share with Affiliated Businesses or Marketing Partners. The request should be sent to us per section below entitled “Contact Us”. Please allow 30 days for a response. Also, please note that there is no charge for controlling the sharing of your Personally Identifiable Information or requesting this notice.
International Transfer
Fantuan is a global business. We may transfer the personal information we collect about you to recipients, and your personal information may be stored and processed, in countries other than the country in which the information was originally collected, including the United States and elsewhere that may have less stringent data protection laws than the country in which you initially provided the information. When we transfer your information to countries other than the country in which the information was originally collected, we will protect your information as described in this Privacy Policy or as otherwise disclosed to you at the time the data is collected and will comply with all applicable data protection laws in making such transfers.
Fantuan may periodically make changes to this Privacy Policy. We will notify you of any significant changes via an e-mail to the address associated with your account.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is used, or if you wish to exercise any of your legal rights as set out herein, please contact us at privacy@fantuan.ca or to the attention of: Privacy Officer, Just Order Enterprises Corp., 300-9200 Glenlyon Parkway, Burnaby, British Columbia V5J 0B3 Canada.
We have implemented and maintain appropriate technical and organization security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to personal information appropriate to the nature of such data. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your personal information is absolutely secure. Please keep this in mind when disclosing any information to us. Please recognize that protecting your personal information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with other through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us per section below entitled “Contact Us”.
As part of the Services, we may send you e-mail or other messages or a newsletter about us or our Services. You may also elect to receive notifications from us regarding sales and coupons. You may remove your personal information from our mailing list and stop receiving future communication from us by following the UNSUBSCRIBE link located at the bottom of each communication or by emailing us at unsubscribe@fantuan.ca You will also be given the opportunity to unsubscribe from commercial messages in any such email or other message we send as well as through your account settings. Please note that we reserve the right to send you service-related communications, including service announcements and administrative messages, relating either to your account or to your transactions on these Services. Should you not wish to receive such communications, you may cancel your account.
Data Retention
Subject to applicable law, we retain personal information as necessary for the purposes set forth above. We may delete information from our systems without notice to you once we deem it is no longer necessary for these purposes. Retention by any of our processors may vary in accordance with the processor's retention policy. Your data will be retained for as long as you have a registered account. In some circumstances, we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, audit, accounting requirements and so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether those purposes can be achieved through other means, as well as applicable legal requirements.
Fantuan does not knowingly collect personal information from children under the age of 16. In the event you become aware that an individual under the age of 16 has enrolled without parental permission, please advise us immediately.