Effective January 20, 2021
Just Order Enterprise Corp. (“Fantuan” or “we”) operates the following online services: https://fantuan.ca/en/ - Fantuan’s Official Website; https://fantuan.ca/Delivery - Fantuan Delivery’s Official Website (both are collectively referred to as the “Sites”), and https://wechat.fantuan.ca - Fantuan Delivery’s downloadable mobile application (the “App”).
We collect and use the following information to operate and improve our services:
Account information:When signing-up to the Service and creating an account, we collect a username of your choice, phone number, e-mail address (optional) for log-in and notifications, and optionally your real name, avatar, identification documentation (for alcohol orders) as well as a password that you will choose and use for your account. If you use the Services by logging in through a third-party login/account registration service, we also receive personal information about you as provided by such third-party service, as determined by such third party's policies and your preferences. You may choose to provide optional information such as your birthday and gender.
Payment information:When confirming an order with Fantuan, we require that you provide payment information, such as credit card number, expiry date, PIN, and account name. This data is collected and managed by Apple Pay, AliPay, WeChat Pay, Visa/Master card, and Interac online.
Usage:We collect information sent by your web browser, such as IP addresses and the type of browser, in order to monitor our servers for security purposes, fix bugs and outages, and otherwise improve the Sites, App and Services. We collect data about how you interact with the Sites, App and Services; this includes data such as, access dates and times, App features or pages viewed, App crashes and other system activity, type of browser, type of device and third-party sites or services used before interacting with our Services.
Cookies:Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. We may use the terms "cookies" to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above. Most Web browsers are initially configured to accept cookies, but you can change this setting so your browser either refuses all cookies or informs you when a cookie is being sent. In addition, you are free to delete any existing cookies at any time. Please note that some features of the Services may not function properly when cookies are disabled or removed.
Devices:The App will require you to allow some permissions of device system to continue to use our Services, such as location, storage, notification, camera, album, and microphone. You can change your settings on your own device and control access to your personal information.
Order Details:When you place an order through our platform, we collect information related to that order. This may include information such as items purchased, delivery address, date and time of order, total amount of payment, special instructions, and allergies.
Location Information:When you use the Services, we may collect general location information (such as IP address). If you permit the Services to access location services through the permission system used by your mobile operating system or browser, we may also collect the precise location of your device when the App is used, either in the foreground or background of your device.
Referral Program:Fantuan allows users to invite friends and family to sign up for our Services. Sometimes we offer a promotional value for every friend or family member who signs up and places an order through your referral link. To help you do this, we may request you to grant us an access to your mobile device address book. You can then direct us to send referral emails, SMS messages, or other communications to contacts you select in your address book.
Direct Marketing：We may use personal information to let you know about our products and services that we believe will be of interest to you and, if you have consented, about products and services of third parties. We may contact you by email or through other communication channels. In all cases, we will respect your preferences for how you would like us to manage marketing activity with respect to you. To protect privacy rights and to ensure you have control over how we manage marketing with you:
- We will take steps to limit direct marketing to a reasonable and proportionate level and only send you communications which we believe may be of interest or relevance to you.¬
- At any time you can update or correct your personal profile within your account, or change your preferences for the way in which you would like us to communicate with you, including how you receive details of latest offers or promotions from us.
- You can ask us to stop sending email marketing by following the "unsubscribe" link you will find on all the email marketing messages we send you.
- You can ask us to stop sending electronic marketing messages by reply “TD” (Chinese language) or ”STOP” (English) text by message following all the marketing messages we send you.
- You can change the way your browser manages cookies, which may be used to deliver online advertising, by following the settings on your browser as explained below. If our marketing activities are based upon your consent, you may withdraw this consent at any time.
Access to your dataWe encourage you to be careful in what personal information or data is shared on these services. Fantuan employees and contractors may have access to stored data, except for your payment information, depending on their role and duties within Fantuan. Private information is only be accessed by Fantuan employees and contractors for the purposes of providing customer support or as otherwise required by law.
Information shared with Third PartiesFantuan makes use of various third parties to provide parts of the services offered. This includes vendors that provide the physical infrastructure upon which our software runs. We also use third party tools for things like customer support, payment processing, and performance monitoring. In this context, some of your information or data may be transmitted to these third parties for storage or processing. For third-party services which are not integral to our services, you have the right to consent to the sharing of your information. You will be presented with this choice when using our Services.
Business Partners:Fantuan works with certain third-party business partners through affiliate marketing programs. This means that with respect to (some of your) interactions on the Sites, App or Services, such as clicking on links to third-party websites, clicking on advertising links, or purchasing an item, Fantuan may earn commissions from its business partners, however we will not share any details of you other than your contact details which we will share in case any issues with your Order.
Service Providers, and Subcontractors:We also disclose information, including personal information we collect from or about you, to our trusted service providers and subcontractors, who have agreed to confidentiality restrictions and who use such information solely on our behalf in order to: (1) help us provide you with the Sites, App, or the Services; (2) aid in their understanding of how users are using our Sites, App or Services; (3) for the purpose of direct marketing (see above under section entitled “Direct Marketing”) for more details). Such service providers and subcontractors provide us with IT and system administration services, data backup, security, and storage services, data analysis, and help us serve advertisements and provide other marketing services.
|Third Party||Purpose of Sharing|
|We share your personal information with WeChat (an app developed by Tencent Corporation) in order to: (i) allow instant SMS so that users may invite friends on their WeChat to use our App; (ii) facilitate payment by using WeChat Pay; and (iii) allow users to use WeChat In-app browser to open our H5 version of Fantuan Delivery in WeChat (we don’t share anything with WeChat, but require user to allow us to acquire their user name and WeChat ID automatic logging.|
|Restaurants||We might share users’ phone number to restaurants when our users have complaints and when businesses need to intervene. The purpose is to provide good services to our customers.|
Your RightsYou have several rights regarding the treatment of your information: to request a copy of your information, to correct or object to our use of your information, or to request the deletion or restriction of your information. These rights may be limited in the case where it would divulge another user's information, or where we are legally required to keep records. To make requests regarding your information or data, please contact us as per section below entitled “Contact Us”.
Right of Access:You have a right to know what personal information we collect about you and, in some cases, to have such personal information communicated to you. Subject to applicable law, we may charge you with a fee. Please note that we may not in certain limited cases be able to provide you with all the information you request, and, in such case, we will endeavor to explain to you why.
Right to Data Portability:If the processing is based on your consent or performance of a contract with you and processing is being carried out by automated means, you may be entitled to (request that we) provide you or another party with a copy of the personal information you provided to us in a structured, commonly-used, and machine-readable format.
Right to Correct personal information:Subject to the limitations in applicable law, you may request that we update, complete, correct or delete inaccurate, incomplete, or outdated personal information.
Right to Restrict Processing:You can ask us to limit the processing of your personal information if either: (i) you have contested its accuracy and wish us to limit processing until this is verified; (ii) the processing is unlawful, but you do not wish us to erase the personal information; or (iii) it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise, or defend of a legal claim;. We may continue to use your personal information after a restriction request under certain circumstances.
Direct Marketing Opt OutYou can change your mind at any time about your election to receive marketing communications from us and/or having your personal information processed for direct marketing purposes. For the Sites, please notify us by emailing to email@example.com. For the App, please notify us by replying “TD” (Chinese version) or ”STOP” (English version) text by message following all the marketing messages we send you
Withdrawal of ConsentYou may withdraw your consent in connection with any processing of your personal information based on a previously granted consent. This will not affect the lawfulness of any processing prior to such withdrawal.
International JurisdictionsIf you are an individual located in the state of California, United States of America, or the state of New York, United States, some additional terms and rights may apply to you, as detailed herein:. By choosing to use any services offered by Fantuan, you consent to the transfer and storage of any provided information on our servers located in the United States of America.
For California Residents:As a California resident, you have the rights listed below. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.
You can request the following information about how we have collected and used your personal information
during the past twelve (12) months:
- The personal information of personal information that we have collected.
- The categories of sources from which we collected personal information.
- The business or commercial purpose for collecting and/or selling personal information.
- The categories of third parties with whom we share personal information.
- Whether we have disclosed your personal information for a business purpose, and if so, the categories of personal information received by each category of third party recipient.
- Whether we’ve sold your personal information, and if so, the categories of personal information sold to each category of third party recipient.
- Access. You can request a copy of the Information that we have collected personal information about you during the past twelve (12) months.
- You can ask us to delete the personal information that we have collected from you.
- Opt-out of sales. If we sell your personal information, you can opt-out.
- You are entitled to exercise the rights described above free from discrimination in the form of refusal to provide the Services or legally prohibited changes to the price or quality of the Services.
- Right to information, access and deletion. You can request to exercise your information, access and deletion rights contacting us at firstname.lastname@example.org or to the attention of: Privacy Officer, Just Order Enterprises Corp., 300-9200 Glenlyon Parkway, Burnaby, British Columbia V5J 0B3 Canada
- Right to opt-out of the "sale" of your personal information. Like many companies, we use services that help deliver interest-based ads to you. Our use of some of these services may be classified under California law as a “sale” of your personal information to the companies that provide the services because they collect information from our users (e.g., device data and online activity data) to help them serve ads more likely to interest you. You can request to opt-out out of this “sale” of your personal information here: email@example.com
How to exercise your rights You may exercise your California privacy rights described above as follows:
We reserve the right to confirm your California residency to process your requests and will need to confirm your identity to process your requests to exercise your information, access or deletion rights. As a part of this process, government identification may be required. Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government-issued identification, and the authorized agent’s valid government issued identification. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.
For New York Residents:New York law requires that we provide you with a summary of your privacy rights under the New York Online Privacy Protection Act (the “Act”) and the New York Business and Professions Code. As required by the Act, we will provide you with the categories of Personally Identifiable Information that we collect through the Sites, the App or the Services and the categories of third party persons or entities with whom such Personally Identifiable Information may be shared for direct marketing purposes at your request. New York law requires us to inform you, at your request, (1) the categories of Personally Identifiable Information we collect and what third parties we share that information with; (2) the names and addresses of those third parties; and (3) examples of the products marketed by those companies. The Act further requires us to allow you to control who you do not want us to share that information with. To obtain this information, please send a request by email or standard mail to the address found below. When contacting us, please indicate your name, address, email address, and what Personally Identifiable Information you do not want us to share with Affiliated Businesses or Marketing Partners. The request should be sent to us per section below entitled “Contact Us”. Please allow 30 days for a response. Also, please note that there is no charge for controlling the sharing of your Personally Identifiable Information or requesting this notice.
SecurityWe have implemented and maintain appropriate technical and organization security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to personal information appropriate to the nature of such data. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your personal information is absolutely secure. Please keep this in mind when disclosing any information to us. Please recognize that protecting your personal information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with other through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us per section below entitled “Contact Us”.
CommunicationsAs part of the Services, we may send you e-mail or other messages or a newsletter about us or our Services. You may also elect to receive notifications from us regarding sales and coupons. You may remove your personal information from our mailing list and stop receiving future communication from us by following the UNSUBSCRIBE link located at the bottom of each communication or by emailing us at firstname.lastname@example.org You will also be given the opportunity to unsubscribe from commercial messages in any such email or other message we send as well as through your account settings. Please note that we reserve the right to send you service-related communications, including service announcements and administrative messages, relating either to your account or to your transactions on these Services. Should you not wish to receive such communications, you may cancel your account.
Data RetentionSubject to applicable law, we retain personal information as necessary for the purposes set forth above. We may delete information from our systems without notice to you once we deem it is no longer necessary for these purposes. Retention by any of our processors may vary in accordance with the processor's retention policy. Your data will be retained for as long as you have a registered account. In some circumstances, we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, audit, accounting requirements and so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether those purposes can be achieved through other means, as well as applicable legal requirements.
ChildrenFantuan does not knowingly collect personal information from children under the age of 16. In the event you become aware that an individual under the age of 16 has enrolled without parental permission, please advise us immediately.